Our advanced intuitive technology programme provides us with a distinct competitive advantage across our businesses, enabling AKI to open new channels and expand our reach into new markets quickly and efficiently. The availability of real time data and analytics provides insights, powers our algorithmic decision making, delivering the right SLAs and KPIs to fulfil the requirements of our customers and partners.
Our business architecture is mapped in the technical architecture which provides robust and scalable technology ecosystem to enable AKI Business.
We support our distribution, retail and contracting businesses with specialised software systems that are fully integrated with our Manhattan WMS, Oracle ERP and Salesforce CRM using Boomi middleware solution.
Across the organisation, AKI optimises and automates processes by leveraging various capabilities such as Robotic Process Automation, specialised code and relevant utilities.
An example of this is our effective implementation of ‘Straight Through Processing’, wherein customer orders are captured in real-time, and integrated seamlessly with other systems including industry leading Manhattan Warehouse Management System, Transport Management System and Electronic Proof of Delivery. 95% of the orders have no manual intervention and accuracy is optimised.
We have the ability to exchange data with our valued partners in a secure and efficient manner. This includes the seamless transmission of crucial information such as sales, inventory, and other relevant data points, using a variety of channels such as EDI, API and other tailored modes.
AKI capabilities facilitate seamless system-to-system integration for B2B customers, enabling order placement in real time. We engage with customers using APIs and other system interfaces to have an automated and efficient order capture process.
Similarly, B2C customers engage with AKI through physical stores and various digital channels including e-commerce, marketplace, aggregators and AKI call centre.
Our centralised order management solution provides visibility and control across all B2B and B2C orders in real time. Our Salesforce CRM and other technologies provide us insights into customer preferences allowing us to customise products and experiences.
AKI has implemented a comprehensive automated employee collaboration platform complemented by sophisticated business intelligence tools. All members of the logistics team are equipped with specialised devices and technologies.
Our drivers receive their work instructions on tablets, and likewise, our warehouse team members use handheld devices to carry out their tasks with ease, precision, efficiency, and control. Our merchandisers use computer vision enabled product recognition technology to efficiently and accurately capture in-store inventory levels to address ‘Must Stock List’ (MSL).